Frequently Asked Questions
I’m trying to link my loans on the LRAP portal, but I can’t find a certain servicer listed…
The LRAP partners with third-party technology providers who build code that connects to, and enables us to make payments on, your existing student loan accounts. We have connections to all the big student loan servicers and a bunch of the small ones, but there are definitely gaps.
If you can’t find your loan servicer on the list, please drop an email to firstname.lastname@example.org with the name of the servicer in the subject line and including a recent statement with the amount due and payment address. We can send an old school check by mail if we have to.
What if my loans are transferred to a new servicer?
Create an Account at your new servicer’s site and verify that you can see your loan data populated on the new servicer’s site, then proceed as follows:
- Login at fosterus.docsign.click
- Select 1 to Link Loans
- Reenter credentials for already linked servicers when prompted (this is a security measure)
- Select your new servicer and enter login credentials for the new servicer
- Select 4, Loans and Awards, to “allocate” and Save your new allocation
Info from Dept of ED: https://studentaid.gov/articles/your-loan-was-transferred-whats-next/
Info from MOHELA: https://www.mohela.com/Servicer-Transfer
How can my organization prepare to receive LRAP enrollment emails?
Please ask your IT manager to add the IP addresses and domains listed below to your Safe Senders and Allow Lists.
Please Note: If your mail server software has rules around inbound volume, identical emails perceived as Spam, or rules around particular words such as “debt”, “loan”, “student loan”, etc., please ensure that the system is prepared to accept email invitations from Fosterus. If these rules aren’t accounted for it can result in non-delivery of emails from Fosterus.
Email Server IP Addresses to Add to Allow List:
Domains and Web Applications to Add to Allow List:
Email Addresses to Add to Allow List:
Will my LRAP payments count towards federal Public Service Loan Forgiveness?
That depends. Public Service Loan Forgiveness (PSLF) has specific payment and employment requirements. LRAP payments may serve as partial or full “qualifying” payments towards PSLF, but only if you are simultaneously meeting all of the many PSLF requirements such as loan type, loan status, loan payment, and employment requirements.
Visit our Tools page for reliable sources of self-help information.
What if I forgot my login information for the LRAP portal?
Your username, or login, is your work email address. Passwords are autogenerated and can only be changed by clicking the small green “Forgot login/secret?” on fosterus.docsign.click. That triggers the system to generate a new password and send it to your work email address. Check spam if you don’t see it.
How do I reset my password on the LRAP portal?
Navigate to fosterus.docsign.click. Enter your username in the field labeled LOGIN (hint: your username is your work email address). Click the small green print below “Forgot login/secret?” The system will generate a new password and send it to your work email address. Check spam if you don’t see it.
How do I enroll in LRAP?
The process begins with an Eligibility File prepared by your employer.
Once we know you are eligible, we’ll generate an email from email@example.com asking that you Verify Your Email (check your spam filter if you don’t see it as expected).
First, verify your email. After you verify your email address, you’ll receive autogenerated LRAP Login information. Copy and paste the login information into fosterus.docsign.click.
Proceed through the enrollment process as follows:
- Link Loans–Select your servicer, input your servicer login credentials and repeat until you’ve linked each servicer.
- Preview MPN—Review the terms of the Master Promissory Note.
- Sign MPN—Sign the Master Promissory Note.
- Loans & Awards—Allocate your LRAP award according to program guidelines and click SAVE at the bottom of the screen.
- Statements—Statements are generated when LRAP disbursements begin.
Will I have to pay tax on my LRAP award?
We are not rendering, or purporting to render, legal, accounting, or tax guidance. This material is for informational purposes only. Consult with your own legal, accounting, and tax advisors regarding the taxability of the forgiveness of LRAP loans.
LRAPs are designed to discharge student loan debt so that the programs can provide benefits that, in most cases, are not subject to federal income tax pursuant to Section 108(f) of the Internal Revenue Code. LRAP participants who complete the service requirement generally will not have this forgiveness added to their gross income. Section 108(f) of the Internal Revenue Code (IRC) details the requirements for tax-free forgiveness. IRS Publication 970 provides an overview of the treatment of LRAP loan forgiveness.
What if my LRAP award doesn’t cover my entire payment due?
LRAP participants sometimes need to make their own payments, for example if the LRAP award amount does not cover everything that is due. You can typically make payments directly from your loan servicer’s web portal.
Is the LRAP responsible for making on-time payments on my student loans?
Nope. Not at all. Due dates can fall on any day of the month. We don’t even know when your payments are due.
We cannot promise that LRAP payments will be posted by any particular date. LRAP participants remain responsible for every aspect of their accounts.
LRAPs typically push money to loan servicing companies on or around the 20th of each month. LRAP payments usually post by the end of the first week of the following month, but not always.
Sometimes servicers backdate payments to the day they were received.
What’s with the LRAP Promissory Note?
First of all, nobody here is providing tax, legal or accounting advice. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before engaging in any transaction.
LRAP Promissory Notes are legal agreements that refinance existing student loan debt in exchange for a service commitment. The LRAP refinances existing student loan debt so that it can later discharge the refinanced student loan debt.
LRAPs are designed to discharge student loan debt so that the programs can provide benefits that, in most cases, are not subject to federal income tax pursuant to Section 108(f) of the Internal Revenue Code. LRAP participants who complete the service requirement generally will not have this forgiveness added to their gross income. Section 108(f) of the Internal Revenue Code (IRC) details the requirements for tax-free forgiveness. IRS Publication 970 provides an overview of the treatment of LRAP loan forgiveness. Remember that we are not rendering, or purporting to render, legal, accounting, or tax guidance. Consult with your own legal, accounting, and tax advisors regarding the taxability of the forgiveness of LRAP loans.
How are LRAP payments applied across my student loans?
It’s complicated. Moreover, it is not within our control.
When we transmit LRAP awards to loan servicers, we include any instructions that LRAP participants have saved as “allocations” (in our portal under Loans and Awards).
More information about how specific servicers apply payments is below: